Slide Scanning
Convert your old slides to digital. All
film formats. Both 1 & 2 inch mount sizes,
including glass mounts. More ...
Negative Scanning
Create beautiful digital images from your
old negatives. All negative formats, even
APS Cartridges. More ...
Photo Scanning
Preserve your old photos and bring them
back to life. All sizes up to 8x10,
including vintage and speciality. More ...
Photo Restoration
Restore your photos to their former glory.
Repair the effects of damage and decay.
More ...
Useful Tips
Some useful information on Scanning
Resolution and other terms. More ...
Film Formats
We can scan most film formats for both
slides and negatives. 35mm, 126, 127,
110, 120/220, APS and so on. More ...
How It Works
We explain the key steps in the process
and some useful tips for sending your
originals to us for scanning. More ...
Questions Answered
Find the answers here to our most
commonly asked questions along with
other useful information. More ...
Client Comments
What some of our past clients have said
about our services. More ...
Order Form
Download the orderform for our
scanning and/or photo restoration
services here. More ...
Some Client Comments:
Thanks for the slides you did. I've had a great two weeks photoshopping memories of trips and the kids. I'd had a few slides digitised before and have been a little disappointed, but yours have been exceptional.
Brian, Hawkes Bay

Photofresh provided an excellent service. My colour slides were 50 years old and needed quite a bit of work. The scanned images produced were very good and I, and my sisters, are truly grateful.
Elisabeth, Auckland

Just want to let you know that I'm very happy with how the slides have come up - very clear. Thank you for a really good job well done for me.
Joy, Auckland

 

Frequently Asked Questions

Here you'll find answers to some of our most commonly asked questions. If you don't find the answer you're looking for, simply contact us and we'll respond to your enquiry promptly.


General

  • Why should I use a professional scanning service?
    There are several ‘low-end’ slide scanners on the market if you wish to do your own scanning. However, such scanners do not have the features of the specialist ‘high-end’ scanners and produce disappointing scans as a result. It is also a time-consuming process so you need to be prepared to devote the time necessary if you wish to do this yourself. A specialist scanning service has the required facilities and expertise to produce high quality scanned images at an affordable price.

  • My images are really old – is it worth converting to digital?
    If your photos and slides are important to you then it is worth converting them to digital. This protects against further degradation or damage and also against loss. Of course, the better condition that your film is in, the better the resulting scanned image. With our digital enhancement processes and photo restoration techniques, even photos that aren’t in top shape can be significantly improved.

  • Are my photos safe?
    Yes. At Photofresh we realise how valuable our clients’ slides, negatives and photos are. We keep all client supplied materials in secure storage during their time in our possession. For shipping, we recommend the use of courier with tracking to minimise the risk of loss during shipping.

  • Can I be sure about privacy and confidentiality?
    Yes. Your privacy and confidentiality is assured. Photofresh keeps all client materials and digital images in secure storage. Nothing is disclosed or shared with any third parties.

  • What about copyright?
    You must not send us any materials for scanning that would be a breach of copyright. When you place an order with us, you declare that the materials you are supplying to be scanned are free of copyright or that you are the owner of the copyright and that you will indemnify and protect us from any actions related to copyright infringement.

  • Will you keep copies of my scanned images?
    We will keep copies of the scanned digital images on our system for a period of time after despatching back to you. This is to ensure that we are able to replace the digital images in case of loss during shipment.


Pricing and Ordering

  • How much does it cost?
    Our pricing is based on the type and quantity of photos and film that you require scanned. We offer a discount for volume so the more you want scanned the chaper each scan will become. Please see our pricing page for pricing details. Our pricing is ‘all-inclusive’ and includes image enhancement and processing as standard. Our scanning service delivers high quality digital images at an affordable price.

  • How long will it take?
    Film and photo scanning orders are normally completed in 2-3 weeks following receipt at our premises, depending on current workloads. For larger orders, the scanning process can sometimes take a little longer. We will advise you by email when we receive your order and advise you of an expected processing and delivery time.

  • How do I place an order?
    You can place an order by downloading and printing our order form, packing up your film and photos and sending it to us with your completed order form attached. Please see our Order Now page.

  • Do you provide a New Zealand wide service?
    Yes. We offer our scanning and photo restoration service throughout New Zealand.

  • How should I pack my film and photos for shipping?
    You should take care in packing your precious film and photos to avoid damage during shipping. We have included some tips for packing in our Useful Info page.

  • What if my negatives are loose?
    Our scanning equipment is setup to process negatives in strips. We are still able to accommodate individual negatives but as this requires extra handling and processing time, there will be a small price premium applied. See our Pricing page for details.

  • Does it matter how I organise my slides and photos for scanning?
    Yes. We will process your film and photos basically in the order in which you have packed them. It therefore pays for you to group your images so that the digital images are in the groupings that you desire.

  • How should I send my film and photos?
    We recommend sending your film and photos to us by courier or parcelpost with tracking. In this way, the risk of loss during shipping is minimised. There are several courier services available including New Zealand Post and Post Haste/Pass the Parcel.

  • What can I ship my images in?
    Depending on the size of your shipment, we recommend a padded courier bag or a sturdy box. Slides should be in their original storage containers, negatives in their sleeves and photos packed flat.

  • Who pays for shipping?
    You will arrange the shipping of your film and slides to us. We will arrange the shipping of your materials and the scanned digital images back to you via tracked courier or parcelpost. The cost of this will be added to your order total. Please see our pricing page for indicative shipping costs.

  • What methods of payment do you accept?
    We accept payment by cash or Internet bank transfer/direct credit. Cash will only be accepted for personal pickups, please do not send cash in the mail. Payment in full must be received prior to the shipment of the scanned images.

  • What guarantees do you offer?
    We're proud of our work and work to achieve the highest quality possible. Specific results will vary depending on the quality of the original materials but we’re confident that we can achieve consistently high standards and we stand by our work. But if you’re not happy, we’ll work with you to resolve the problem.

  • Will I get my originals back?
    Of course. All of your supplied original materials will be returned to you along with the scanned digital images on completion of the job.


Slide, Negative and Photo Scanning

  • What formats can you scan and transfer to digital?
    We can scan colour or black and white slides/transparencies, colour or black and white film negatives and photographic prints.

  • What type and size of slides can you scan?
    We can scan virtually all types and formats of slides. Whilst we specialise in 35mm slides, we can scan other formats including 126, 127 super slides, 110 instamatic and 35mm half frame slides. Most slides have a 2 inch square cardboard or plastic mount, but we can also handle glass-mounted slides and even 1 inch square mini-slides. See our Film Formats page for more information.

  • What type and size of negatives can you scan?
    We can scan virtually all types and formats of negatives. Whilst we specialise in 35mm, we can scan other formats including 126, 110 instamatic, 120/220 medium and large format negatives and even APS Cartridges. Whilst we normally scan all the negative frames within a strip, we can also scan individually selected frames (a small surcharge applies due to the extra handling involved). See our Film Formats page for more information.

  • What type of photos can you scan?
    We can scan almost any type of photo, including colour, black and white, sepia toned, new or old. Any size from passport size up to 8 x 12 inches or A4 equivalent.

  • What is the maximum size of photo you can scan?
    We can scan any size photo from passport size up to 8 x 12 inches or A4 equivalent.

  • What is the scanning process?
    Our scanning process includes digital image enhancement as standard, to ensure optimal quality of the scanned digital images. Each scanned image is individually processed and optimised. We individually adjust each image for colour balance and correct the exposure to produce a digital image that can produce improved results on the original to provide a colourful and vibrant digital image. In addition, we apply digital cleaning to remove dust blemishes, etc to produce a clean scanned image.

  • What type of scanning equipment do you use?
    Whilst there are ‘low-end’ slide scanners on the market, these do not provide the necessary features to achieve consistent high quality results. We use specialist professional quality Epson and Plustek scanning equipment and associated specialist scanning software along with our scanning and adjustment techniques and expertise to produce the desired result.

  • What type of software do you use?
    For scanning, we use specialist professional quality scanning software, including SilverFast Ai Studio from Lasersoft of Germany. For post-scanning processing, we use the acknowledged industry standard software, Adobe Photoshop, to enhance and optimise your digital images.

  • What quality can I expect?
    Using our specialist professional quality equipment and software, combined with our in-house expertise, you can expect high quality reproductions of your original photos and in some cases we can even improve your photos with our image enhancement processes which are included as part of the scanning service.

  • What does Digital Cleaning mean?
    Because of the high scanning resolutions involved, any blemishes on the film surface such as dust and minor scratches will be magnified and can show up on the scanned image as highly visible blemishes. To counteract this, we use dust and scratch removal technology as part of the scanning process, followed by further blemish removal by retouching the scanned digital image in Photoshop. This combined process produces an exceptionally clean digital image essentially free of blemishes and marks that detract from the overall appearance of the image. Please note that the final result will depend upon the condition of the original slide and that a surcharge applies for heavily soiled slides requiring additional digitial cleaning.

  • What resolution do you scan at?
    We offer 2 choices for scanning – standard and high resolution. For standard resolution, we scan slides and most negatives at 2000 DPI and photos at 450 DPI. For high resolution, scans are made at 3600 DPI for slides and most negatives and 900 DPI for photos. For 120 medium format negatives, scanning resolutions are 1600 DPI and 2400 DPI, and large format negatives, 1200 DPI and 2000 DPI respectively.

  • What is the difference between standard and high resolution scans?
    Scans at standard resolution produce a smaller file size that is easier to use, but records less detail. Scan at high resolution record the maximum amount of detail, but produce larger files. For 35mm slides and negatives, at 2000 DPI a standard scan produces a 5 megapixel image of approximately 2700 x 1800 pixels, whilst at 3600 DPI, the same scan produces a digital image of 4900 x 3300 pixels, or 15 megapixels. Standard scanning resolutions provide the best balance between quality and image size for printing and viewing purposes. For slides and negatives scanned at higher resolutions, some film grain and emulsion effect may be apparent, limiting the effective resolution. The highest quality films have an effective resolution of approximately 4,000 dpi, thus scanning at a higher resolution is unlikely to produce a better quality image, as the scan actually exceeds the amount of ‘information’ contained in the film.

  • How do I choose which resolution I want?
    Which resolution you choose depends on how you plan to use the digital images. For most applications, such as viewing, printing (up to 5 x 7 prints) and sharing online or by email, standard resolution scans are fine. If you wish to print enlargements or crop your images, then we recommend scanning using high resolution.

  • Why are slides and negatives scanned at higher resolutions?
    As slides and negatives are physically much smaller than photo prints, they must be scanned at a much higher resolution to produce an equivalent size digital image.

  • Do you crop and rotate the images?
    Yes, we trim the edges of each digital image to produce a clean border and to the correct aspect ratio (width x height). We rotate the images to achieve the required orientation - landscape or portrait.

  • Can you make my images look any better?
    Yes, we include our digital image enhancement as standard. Our digital enhancement processes have been especially developed to ensure optimal quality of the scanned digital images. Each scanned image is individually processed and optimised to make it look its best.

  • What is digital image enhancement?
    Your original photos colours can fade and deteriorate over time and they may have been under or over exposed at the time. Our included digital image enhancement service adjusts the colour balance and corrects the exposure to produce a digital image that can produce improved results on the original to provide colourful and vibrant digital images.In addition, we apply digital cleaning to remove dust blemishes, etc to produce a clean scanned image. Each scanned image is individually processed and optimised.

  • What file type are the digital images?
    We create scanned digital images in TIFF format. These images are then transferred to Photoshop for the post-scan image enhancement processes to occur. After processing, we then convert to JPEG format, which is the format we supply to you. JPEG (or JPG) is the industry standard format used for digital images and is the format used by most digital cameras. We process using TIFF as this is an uncompressed format and preserves image information during the enhancement process, producing overall higher quality images. If you require the TIFF format images as well as the JPG’s we can supply these to you for a small extra cost.

  • Do you keep a backup copy of my digital images?
    We will keep copies of the scanned digital images on our system for a period of time after despatching back to you. This is to ensure that we are able to replace the digital images in case of loss during shipment.


Photo Restorations

  • How much does it cost?
    As each restoration is individual and unique, we have broken our pricing into 3 price bands - light, medium and heavy restoration. The cost varies depending on the time we will need to spend on the restoration and the amount of work required.

  • How long will it take?
    You need to allow between 2 -3 weeks for a photo restoration to be completed once we have received your order. This may vary depending on our workload at the time and the complexity of the restoration required. We will advise you of an indicative time estimate when we confirm receipt of your order.

  • How does the restoration process work?
    We’ll scan the original photo to produce a high resolution digital image. We then undertake restoration work on the scanned digital image. Note that we do not perform any work on the original photo.

  • What type of software do you use?
    We use specialist professional quality scanning software and for the photo restorations we use Adobe Photoshop, the acknowledged industry standard.

  • What quality can I expect?
    The final result will depend upon the condition of the original photograph. You will be surprised at the amount of improvement and damage repair we can make to your original photos using our specialist scanning equipment, software and our restoration techniques and expertise.


Media and Storage Options

  • What media do you use to supply the digital images?
    We will supply your digital image files on a choice of 3 media formats: CD, DVD or USB drive. The USB drive (available at extra cost) is suitable for devices such as digital photo frames. You also have the option of supplying your own USB drive for the digital images. Please note we do not accept your own supply of CD or DVD media.

  • How will you organise my files?
    We will scan your films and photos in the order that they are received. As such, you should attempt to order and group them into the groups and order that you require. The digital image file names will have a numeric filenaming system that reflects the grouping and image order you specify.

  • How much will fit onto a CD or DVD?
    A CD will hold 700MB of data and a DVD up to 4700MB or 4.7GB. The number of files stored on each disk depends on the resolution of the scanned images and the file format. As an indication, a CD can store up to approximately 170 JPG images at standard resolution, a DVD up to 1200 JPG images at standard resolution. For high resolution TIFF images, a CD can store approximately 12 images and a DVD 90 images. The number of images will vary based on the average file size of each digital image.

  • Can I watch the DVD in my DVD player?
    We provide the images on either a standard CD or DVD disc or USB drive so that they can be viewed and used on your computer. Depending on the capability of your DVD player, you may also be able to view the images directly on your DVD player. We check each disk before despatch for use on a computer but we cannot guarantee compatability with any particular CD or DVD player.

  • Can I make copies of the CD/DVD’s myself?
    Yes, the files and discs are yours to do with as you choose. In order to make copies of the discs, you will need the appropriate disc burning software and a CD/DVD burner drive installed on your computer.

  • Do you keep a backup copy of my digital images?
    We will keep copies of the scanned digital images on our system for a period of time after despatching back to you. This is to ensure that we are able to replace the digital images in case of loss during shipment.